Need Some Help?

Below are answers to questions most frequently asked by our customers. Please check here first to see if your question has been answered, then shoot us an email if we can be of assistance.

You can reach a Client Care specialist via email at: clientcare@sominx.com. We will respond to your inquiry within 24 hours.

 

SHIPPING


Q: Do you offer free shipping?

Yes! We make shipping easy when you shop with sominx. For domestic orders, just spend $50, before tax, and you'll receive free U.S. ground shipping services.

For orders under $50, we offer flat rate ground shipping for $6.99.

Q: Do you ship internationally?

Yes, we do! We work with reliable shippers and negotiate the best rates for our customers. Enter your information at checkout to see the rates available to you.

Q: When will my order ship?

We aim to ship your package within 48 hours of receiving your order. A notification will be sent to the email address used during checkout. When your order has shipped -- tracking information, as well as complete order information, will be included.

Q: Do you offer free return shipping?

We offer free return shipping for exchanges only. To return your item, with or without an exchange, please see the Returns & Exchanges section below for more information.



RETURNS & EXCHANGES


Q: Do you accept returns?

Yes, of course! We accept returns postmarked within 30 days of the delivery date. Refunds will be issued to your original form of payment method and cannot be returned to alternate cards or different forms of payment.


Returns must be received in new condition: unworn, unwashed, and with the hygienic liner intact. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains may be subject to refusal.


Final Sale items cannot be returned, refunded or exchanged. Original shipping is non-refundable.

Q: How do I make a return?

We aim to make every purchase perfect, but understand if you need to return your merchandise.

For all eligible returns, you can request a return shipping label by emailing returns@sominx.com and including the following information: (1) your order number, and (2) the item(s) you wish to return.

Please note: $6.99 will be deducted from the total refund to cover return shipping.

Your returned merchandise will be inspected upon receipt and you will be notified of your refund status via email.

Q: Can I make an exchange instead?

Yes! We'd be happy to help you with your exchange. To exchange eligible merchandise, please email us at exchanges@sominx.com and follow the instructions below:
A. Please include these details in your email to exchanges@sominx.com:
(1) Your first and last name
(2) Order number
(3) The item(s) you are returning
(4) The item(s), size, and color you want in exchange
 
B. A Client Care specialist will create an order for the new item(s) you would like to receive in exchange and will send you a free shipping label to return your items. You will be charged for the difference in cost of the new merchandise (if applicable). 
 
C. Your new items will be dispatched as soon as we receive notification that your returned items are on the way to our warehouse. Shipping is on us when you use the return label provided by sominx client care!

Q: How long will it take to get my refund?

Please allow 3 - 5 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued. We won't leave you hanging!


ORDERS & PAYMENT


Q: What forms of payment do you accept?

We accept all major credit cards, Paypal, Google Pay, and Apple Pay

Q: How do I check the status of my order?

If you have a profile saved with sominx, you can get real-time updates on your order! Simply log into your account and you will see the status of your order.

When your order has shipped, the status will change to fulfilled.

You can also access this information by clicking the View your order link in the confirmation email you received following the completion of your order.

If you checked out as a guest, you will receive notification via email when your order has shipped and another notification when your order has been delivered.

Q: How do I track my order?

You will be sent an order confirmation email once your order has been received. A second confirmation email will be sent once the order has been mailed, and it will include the tracking number for your package.